When attending an accessible performance, it may be a good idea to plan ahead. Venues usually provide information about accessible performances on their websites, but it’s always worth contacting the venue if you have questions, for example to check exactly how you access audio description, as it differs from venue to venue.
Accessible performances are usually only on select dates the show is being performed, so check the dates as early as you can so you don’t miss out.
Investigate Accessible Tickets
Many venues offer free companion tickets for if you need assistance to attend events. This can be a lifeline for some people, however not all venues advertise or offer it, so it’s worth checking directly if you feel having a free companion ticket would benefit you.
Booking free companion tickets varies from venue to venue. A lot of venues will require you to join an access register, answering a few questions about your contact details and access needs. You may also need to provide proof of your disability, either through a benefit entitlement letter or medical confirmation such as a Certificate of Vision Impairment.
This may seem like a lot, but once you’re on a venue’s access register, booking companion tickets should be a smooth process going forward.
Venues should have information about access bookings on their website, usually on a dedicated accessibility page. It is worth checking this information because how you make an access booking can differ from how you make a standard booking.
Some venues will allow you to make access bookings online, however many venues only offer the option of booking accessible tickets by phone, and the number for accessible bookings isn’t always the same as the main box office number.
Attending the performance
When attending a performance, you’re going to want the experience to be as enjoyable as possible. We recommend that you arrive as early as you can, so you can prepare and get yourself comfortable.
If attending an audio described performance, arriving early will give you time to collect a headset if you need one, and enter the auditorium as early as possible to check it’s working.
Arriving early will give you time to locate your seat, or find one if the show doesn’t have reserved seating – arriving early means being able to do this before the area gets busy.