On call telephone operator

Harrogate

Closing date: Friday, 18th Oct 2019

Job title: Harrogate Home Support Telephone Advisor (on call)
Location: Home Based
Salary: £8.21 per hour / £8,538.40 per annum
Band: B
Hours per Week: 20
Annual Leave: 25 days plus 10 Statutory holidays (pro-rata for part time / term time roles)

We have opportunities for a flexible and committed on call telephone operator to provide an ‘out of hours’ telephone advice and guidance to staff, service users and other stakeholders in a busy supported living service.

Key responsibilities will include:

  • To provide accurate and client-centred advice and guidance to support workers, in line with service user care plans, risk assessments and current legislation/best practice.
  • To keep accurate and detailed records of calls made/received and guidance provided.
  • To provide thorough handovers over the phone to report any issues that have been reported.
  • To respond to queries raised by service users in an empathetic and supportive manner, in line with their care plans.

Experience/knowledge of health and social care,  as well as the ability to communicate effectively with staff and service users, is essential. It would be beneficial to have an understanding of policies and procedures pertaining to Health and Social Care, but full training will be given.

For further information please view the job description. To apply please complete and submit the mobile friendly application form or download the application form below and return to recruitment@henshaws.org.uk

Closing date: 12 noon on Friday 18th October 2019

Henshaws Society for Blind People aims to employ a diverse workforce and is committed to equality of employment and welcomes applications from all sectors of the community.

Sorry, applications for this position are now closed