Top tips for providing remote Information, Advice and Guidance (IAG) during a crisis
Our IAG service has been well-established for a number of years with our First Step, Patient Support and Enablement teams delivering an average of 250 IAG interventions per month under normal circumstances.
Top tips for providing remote Information, Advice and Guidance (IAG) during a crisis
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Here at Henshaws we have been operating a new model of frontline service delivery for our visually impaired service users since 17th March. We thought it might be helpful to share some of what we have learned during the last few weeks.
