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Home » Shop » Knowledge Village - Covid-19 » Top tips for providing remote Information, Advice and Guidance (IAG) during a crisis
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Top tips for providing remote Information, Advice and Guidance (IAG) during a crisis

Our IAG service has been well-established for a number of years with our First Step, Patient Support and Enablement teams delivering an average of 250 IAG interventions per month under normal circumstances.

Image of a woman talking on the telephone

Top tips for providing remote Information, Advice and Guidance (IAG) during a crisis

Free

Here at Henshaws we have been operating a new model of frontline service delivery for our visually impaired service users since 17th March. We thought it might be helpful to share some of what we have learned during the last few weeks.

Log in or register to downloadView Top tips for providing remote IAG during a crisis
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