Information, Advice and Guidance

When you have a visual impairment or other disability, it can be difficult to find information about what services are available. Our team is here to help.

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First Step

Our First Step Team can provide you with specialist information and advice as well as emotional and practical support, to help you overcome everyday challenges and take your next steps. In addition, we can also signpost you to other relevant organisations who may be able to help you.

To get in touch with our First Step team, call 0300 222 5555 or email 

Patient Support Service

We also offer a Patient Support Service at Manchester Royal Eye Hospital and Altrincham Hospital for both adults and children providing someone to talk to in confidence, a link with medical staff, medical information explained in a clear way and advice on local services, aids and equipment. Our Patient Support team can be contacted through the same First Step number 0300 222 5555.

Read more about benefits


First Step has been generously funded by The Masonic Charitable Foundation